How do you define a developer?
A developer is someone who is working directly or indirectly on a project that includes Doka Image Editor. This means front-end developers, testers, designers, and also backend developers working on the business logic related to integrating Doka Image Editor.
Where can I download the product?
After purchasing, create a free PQINA customer account and register your product using the license key you received with your purchase. You can then download all product releases from the PQINA customer portal.
Where can I get a trial version?
We currently don't offer a trial version of Doka Image Editor. We're happy to refund your purchase within 60 days if you find it doesn't fit your needs.
All licenses include support as long as the subscription has not expired. Use the support form to submit a ticket. If your license has expired, please renew the license to receive further support.
How do I request a refund?
If you're not happy with your purchase, reach out to us within 60-day days of your purchase and we'll issue a full refund. Please see the license agreement for the refund policy details.
What are my payment options?
Transactions are handled by our payment provider Gumroad. The Gumroad store accepts credit cards or PayPal. For more information read the Gumroad FAQ entry on payment methods.
What happens when I cancel my subscription?
When you cancel your subscription you may continue to use your current version of Doka Image Editor for life, but will receive no further updates or support after the yearly term has ended.
I forgot to cancel my subscription
No worries. We don't want to charge you for something you're not using. Reach out to us using the support form and we'll cancel your subscription and refund the renewal costs.
Where can I find my invoice?
You can generate an invoice by using the Generate invoice button in the Gumroad purchase email.
How is VAT handled?
VAT is automatically handled by Gumroad. If you have a VAT ID you can enter it on your invoice, if you're not required to pay VAT, Gumroad will automatically issue a VAT refund.
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